Refund policy
Due to the nature of our handmade home fragrance, cleaning, laundry, and scented products, all sales are final except where specifically stated in this policy.
Never Lacking Quality does not accept traditional returns or exchanges.
Fragrance Preference
Fragrance is highly subjective.
Scent perception, fragrance strength, longevity, and performance may vary depending on the product, environment, application, individual, and other factors. A fragrance that one customer considers extremely strong may smell lighter to another.
For this reason, if you are unsure whether you will enjoy a fragrance, we strongly recommend purchasing the smallest size offered before committing to a full-size product.
Disliking a fragrance, finding a fragrance stronger or lighter than expected, experiencing different scent notes than expected, or simply changing your mind does not qualify an order for replacement, store credit, or refund.
Natural Product & Fragrance Variations
Many Never Lacking Quality products are handmade in small batches.
Minor variations may occur between batches, including differences in:
- Color
- Appearance
- Consistency
- Fragrance character
- Fragrance oil coloration
- Fill appearance
- Label placement or minor cosmetic details
Fragrance oils can also naturally affect the color and appearance of finished products.
Normal handmade or fragrance-related variations do not necessarily indicate that a product is defective and, by themselves, do not qualify for replacement or store credit.
Cosmetic Packaging Imperfections
Minor cosmetic imperfections that do not affect the safety, function, or performance of a product are not considered product defects.
Examples may include minor bottle, container, label, cap, or packaging variations that occur during manufacturing, filling, labeling, handling, or shipping.
Claims involving significant shipping damage will still be reviewed under our damaged-order policy.
Damaged, Defective, Leaking, or Incorrect Items
If your order arrives damaged, defective, leaking, or contains an incorrect item, you must contact Never Lacking Quality within 5 calendar days of the carrier-confirmed delivery date.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the affected product
- Photos of the shipping box, mailer, or packaging when applicable
- Any additional information reasonably requested during review
Please do not discard the product or shipping packaging until your claim has been reviewed.
Approved claims will be resolved through a replacement when applicable and available or store credit when a replacement is unavailable or otherwise not appropriate.
Never Lacking Quality does not issue monetary refunds for damaged, defective, leaking, or incorrect product claims.
Any approved replacement or store credit applies only to the affected item or items and does not automatically apply to the entire order.
Replacement Availability
Replacement products are subject to inventory availability.
Because some Never Lacking Quality products and fragrances may be limited edition, seasonal, discontinued, or temporarily unavailable, an identical replacement may not always be possible.
When an identical replacement is unavailable, store credit may be issued instead.
No Returns for Used Products
For health, safety, and product-integrity reasons, opened or used products cannot be returned.
A product being opened for the purpose of discovering that you dislike the fragrance does not make the product eligible for replacement or store credit.
Order Cancellations
Orders may begin processing shortly after they are placed.
Cancellation requests must be submitted by email as soon as possible and are not guaranteed.
Requests sent through social media messages, comments, or other platforms are not considered official cancellation requests.
Once an order has entered production, been packed, or had a shipping label created, cancellation may no longer be possible.
Clearance, Discontinued & Final-Sale Products
Clearance, discontinued, final-sale, and specially designated final-sale products cannot be returned or exchanged.
If a final-sale product arrives damaged, defective, leaking, or incorrect, it may still be eligible for resolution under our damaged-order policy.
Chargebacks & Payment Disputes
We encourage customers to contact Never Lacking Quality by email before initiating a payment dispute or chargeback so that we have an opportunity to review and address the concern.
Accounts associated with suspected fraudulent chargebacks, repeated abusive disputes, false claims, or misuse of payment dispute systems may be restricted from placing future orders.
Documentation related to the order, delivery, tracking, communications, policies, and fulfillment may be provided to payment processors, financial institutions, or other relevant parties when responding to a chargeback or payment dispute.
Right to Refuse Service
Never Lacking Quality reserves the right, to the fullest extent permitted by applicable law, to refuse service, limit purchasing privileges, cancel an order, decline future orders, or discontinue a customer relationship at our discretion.
This may include, but is not limited to, situations involving:
- Suspected fraud
- Chargeback or payment dispute abuse
- Repeated policy abuse
- Fraudulent or excessive claims
- Abuse or misuse of discounts, promotions, or business policies
- Threatening, harassing, abusive, or inappropriate conduct toward Never Lacking Quality or its representatives
- Activity that we reasonably determine may pose a financial, operational, safety, or reputational risk to our business
Never Lacking Quality is not required to continue accepting future orders from any customer.
When Never Lacking Quality chooses to cancel a paid, unfulfilled order, the applicable amount paid for the canceled merchandise will be returned to the original payment method as required. Cancellation of an order does not require Never Lacking Quality to accept future orders from the customer.
We are not obligated to provide a detailed explanation for a decision to discontinue service except where otherwise required by applicable law.