Shipping policy
At Never Lacking Quality, each order is prepared with care. Please review the information below before placing your order.
Processing Times
Our standard processing time is 2–6 business days, Monday through Friday, excluding holidays.
Processing time begins on the next business day after your order is placed. Saturdays, Sundays, and holidays do not count toward processing time.
During restocks, new product launches, sales, holidays, or periods of unusually high order volume, your order may require the full processing timeframe.
Processing time and shipping/transit time are separate. The delivery estimate provided by the shipping carrier begins after your package has been accepted by the carrier.
Shipping & Tracking
Once your order has been packed and a shipping label has been created, tracking information will be sent to the email address associated with your order.
Please allow up to 72 hours for tracking information to begin updating after receiving your shipping confirmation. A shipping label being created does not necessarily mean the carrier has completed its first physical scan of the package.
Customers are responsible for monitoring their tracking information after shipment.
Carrier Delivery Estimates
Any estimated delivery date shown at checkout or provided by the shipping carrier is an estimate only and is not guaranteed by Never Lacking Quality.
Shipping carriers may experience delays due to weather, holidays, staffing, transportation issues, high package volume, or other circumstances outside of our control.
While we understand how frustrating carrier delays can be, Never Lacking Quality cannot guarantee that an order will arrive by a carrier’s estimated delivery date and is not responsible for delays that occur after a package has been accepted by the shipping carrier.
Free Shipping
Free standard shipping is available on qualifying U.S. orders of $50 or more after discounts and before applicable taxes.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an address error, please contact us by email as soon as possible. Address changes are not guaranteed once an order has entered processing.
Once a package has shipped, Never Lacking Quality cannot guarantee that the shipping address can be changed or that the carrier will successfully redirect the package.
Order Changes
Requests to change an order, including changes to a fragrance, product, size, quantity, or shipping information, must be submitted by email as soon as possible.
Requests sent through Facebook, Instagram, TikTok, direct messages, comments, or other social media platforms will not be considered official order-change requests.
Order changes are not guaranteed.
Once an order has entered production, been packed, or had a shipping label created, changes may no longer be possible.
Combining Multiple Orders
If multiple orders are placed, as long as the initial order has not been shipped already, they will be shipped together and additional shipping charges will be refunded within 72 hours, back to the original form of payment.
We will do our best to accommodate requests to combine orders when the first order has not already been packed or had a shipping label created.
Once the initial order has entered the shipping process, it can no longer be combined and additional shipping charges will not be refunded.
Returned-to-Sender Packages
If a package is returned to Never Lacking Quality because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another issue outside of our control, the order will not automatically be reshipped.
Once the returned package has been received and inspected, the customer will receive a refund for eligible merchandise only.
Original shipping charges are non-refundable.
If the order originally qualified for free or discounted shipping, Never Lacking Quality reserves the right, where permitted, to deduct the actual outbound shipping cost we paid to send the package from the merchandise refund.
If the customer would prefer to have the package reshipped instead, they may contact us by email and pay the applicable reshipping cost. However, we are not required to hold returned merchandise while waiting for reshipment instructions, and a refund may be processed once the returned package has been received and inspected.
Lost or Missing Packages
Once an order has been accepted by the shipping carrier, the package is in the carrier’s possession.
If tracking has stopped updating for an extended period or you believe your package may be lost, please contact us so we can assist with determining the appropriate next steps with the carrier.
Carrier investigations and claims may require additional processing time.
Packages Marked Delivered
If your tracking information shows that a package was delivered but you cannot locate it, please:
- Check around all entrances, porches, mail areas, parcel lockers, garages, and other possible delivery locations.
- Check with other household members and nearby neighbors.
- Allow an additional 24–48 hours, as carriers occasionally scan packages as delivered shortly before final delivery.
- Contact the shipping carrier when appropriate.
Never Lacking Quality will assist where reasonably possible, but we cannot guarantee replacement of packages confirmed as successfully delivered by the carrier when there is no evidence of shipping damage or an error by Never Lacking Quality.